Shipping policy

Shipping & Pre-Order Policy

Thank you for choosing Exotic Extensions.Please review our shipping guidelines carefully before placing your order.

1. Pre-Order Processing Time

All orders placed during our "Vault" windows are pre-orders.

• Processing Time: Please allow 7 business days for processing once the pre-order window closes. This time is used for sourcing, quality checking, and preparing your bundles.
• Business Days: Monday–Friday (excluding weekends and holidays).

2. Shipping & Delivery

Once your order has been processed, it will be shipped via FedEx or UPS.

• Standard shipping typically takes 3–5 business days.
• You will receive a tracking number via email as soon as your order is on the move.

3. "Delivered" but Missing Packages

If your tracking information states that your package was delivered but you have not received it:

• You must notify us via email at info@exoticextensions.co within 24 hours of the delivery timestamp.
• We recommend checking with neighbors or your local post office immediately.
• Exotic Extensions is not responsible for packages once they are marked as delivered by the carrier; however, we will assist you in opening a claim with the shipping provider if notified within the 24-hour window.

4. Lost or Stolen Packages

Exotic Extensions is not responsible for lost or stolen packages. To ensure your luxury investment arrives safely, please double-check your shipping address at checkout. We cannot change the shipping address once the order is placed.

5. Return & Exchange Policy

Due to the nature of our products and for hygiene purposes, all sales are final. No returns or exchanges. If there is an issue with your order, please contact us within 48 hours of receiving your hair.